Privacy Policy – How sr88 Protects Your Data

1Introduction and Scope

This Privacy Policy ("Policy") describes how sr88 ("sr88," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the sr88 online gaming platform available at sr88.vip (the "Platform").

This Policy applies to all personal data processed in connection with your use of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

By registering an account or using the sr88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the sr88 Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2Who We Are (Data Controller)

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, sr88 acts as the personal information controller in respect of the personal data it collects from players and visitors to the Platform.

sr88 operates the Platform for the purpose of providing online gaming services to eligible Filipino players in accordance with applicable Philippine gaming regulations. All data processing activities carried out by sr88 are subject to the oversight of the National Privacy Commission (NPC) of the Philippines.

If you have any questions about how sr88 handles your personal data, you may contact our Data Privacy Officer at [email protected].

3Personal Data We Collect

sr88 collects the following categories of personal data in connection with your use of the Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, home address	Account communications, support, regulatory notices
Financial Data	GCash number, Maya account, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud prevention, service improvement
Usage Data	Games played, bets placed, session duration, bonus usage	Responsible gaming monitoring, personalisation, analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status, preferred communication channels	Sending relevant promotions and updates with your consent

sr88 does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, religious beliefs, political affiliations, or health information unless specifically required by law.

4How We Collect Your Data

sr88 collects personal data through the following means:

Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, Maya, and banking partners in connection with your transactions.
Publicly available sources: Information available from public Philippine government databases where necessary for identity verification or regulatory compliance purposes.

5How We Use Your Personal Data

sr88 uses your personal data for the following purposes:

To create and manage your sr88 account and verify your identity;
To process deposits, withdrawals, and other financial transactions;
To comply with PAGCOR licensing requirements and applicable Philippine law, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on the Platform;
To monitor gameplay for responsible gaming purposes and to enforce self-exclusion requests;
To provide customer support and resolve disputes;
To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts;
To send you marketing communications about sr88 promotions, new games, and special offers, where you have provided your consent;
To improve the Platform, personalise your experience, and conduct analytics on Platform usage;
To enforce the sr88 Terms & Conditions and other applicable policies.

sr88 will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.

6Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012, sr88 relies on the following legal bases to process your personal data:

Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulations, AML/CTF obligations, and NPC requirements.
Legitimate interests: Processing necessary for sr88's legitimate interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights.
Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7Sharing and Disclosure of Personal Data

sr88 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where required by law or regulation.
Payment service providers: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) solely for the purpose of processing your deposits and withdrawals.
KYC and compliance providers: Third-party identity verification and AML screening service providers engaged by sr88 to fulfil our regulatory obligations.
Technology and hosting providers: Cloud hosting, data storage, and Platform infrastructure providers who process data on sr88's behalf under strict data processing agreements.
Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or financial purposes.
Law enforcement: Philippine law enforcement agencies where sr88 is required or permitted by law to disclose personal data in connection with a criminal investigation or legal proceeding.

All third parties with whom sr88 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8Cookies and Tracking Technologies

sr88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used by sr88:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Required for the Platform to function, including session management and security	No — essential for operation
Functional	Remember your preferences such as language, display settings, and login status	Yes, but may affect experience
Analytics	Collect anonymised data on how players use the Platform to help us improve it	Yes, via cookie settings
Marketing	Track engagement with sr88 promotions to deliver relevant offers	Yes, via cookie settings or opt-out

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. sr88 does not use cookies to collect sensitive personal information or to track your activity on third-party websites.

9Data Retention

sr88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
Customer support records: Retained for three (3) years from the date of the interaction, or longer if the matter relates to an ongoing dispute or legal proceeding.
Marketing preference data: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
Technical and usage data: Retained for up to twelve (12) months from collection, after which it is anonymised or deleted.

When personal data is no longer required, sr88 will securely delete or anonymise it in accordance with our internal data disposal procedures and applicable Philippine data protection standards.

10Security of Your Personal Data

sr88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

AES-256 encryption for data stored on sr88 servers;
TLS/SSL encryption for all data transmitted between your device and the Platform;
Multi-factor authentication options for player accounts;
Role-based access controls limiting staff access to personal data on a need-to-know basis;
Regular security audits and penetration testing of Platform infrastructure;
Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While sr88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your sr88 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, sr88 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

11Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sr88:

Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Policy.
Right of access: You have the right to request a copy of the personal data sr88 holds about you, along with information about how it is being used.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data sr88 holds about you.
Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sr88's legal retention obligations.
Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe sr88 has processed your personal data in violation of the DPA.

To exercise any of the above rights, please contact the sr88 Data Privacy Officer at [email protected] with the subject line "Data Subject Request – [Your Name]." sr88 will respond to all verified requests within fifteen (15) business days of receipt.

12Children and Minors

The sr88 Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations and Philippine law governing online gaming. sr88 does not knowingly collect personal data from individuals under the age of 21.

If sr88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the sr88 Platform, please contact us immediately at [email protected].

🔞 Gambling is addictive. Know when to stop. sr88 is committed to protecting minors and promoting responsible gaming for all Filipino players.

13Changes to This Privacy Policy

sr88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, sr88 will notify registered players via the email address associated with their account and by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the sr88 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed of how sr88 protects your personal data.

14Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or sr88's handling of your personal data, please contact our Data Privacy Officer through any of the following channels:

Email: [email protected] (subject line: "Privacy Inquiry" or "Data Subject Request")
Live Chat: Available 24/7 via the sr88 Platform
Support Hours: 8:00 AM – 12:00 AM Philippine Standard Time (PHT), daily

If you are not satisfied with sr88's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] or through the NPC's official website.

For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gaming page or contact our support team directly via live chat.

sr88 Privacy Policy